Holiday Refund Policies and Shipping Times

Is your order a time sensitive Christmas gift? To help mitigate any unwanted shipping delays, we recommend selecting Express shipping at Checkout, or Local Curb-side Pickup. 

All Ready-to-Order jewellery is shipped out within 1-3 business days of ordering. All Handmade-to-Order jewellery is shipped out within 3-10 business days of ordering (average of 6).

Please note: Holiday shipping schedule subject to change according to frequency of orders placed. 



Holiday Return and Exchange Policy

Enjoy gifting all season long with our extended Refund and Exchange Policy. Our pieces are mostly handmade-to-order, please consider this when you make your purchase. 

Orders placed between November 1 - December 31, 2021 may be fully refunded or exchanged for a gift card of the same value until January 31st, 2022 for select pieces*. Our gift cards do not expire, so there’s plenty of time to choose something amazing. The customer is responsible for return shipping and any applicable duty costs.

  • Select pieces that are FULLY REFUNDABLE AND EXCHANGEABLE: all ready-to-order jewellery. 

  • *Select pieces that are ONLY EXCHANGEABLE: all Handcrafted-to-order jewellery or custom designed jewellery. In other words, handcrafted items are not entitled to a full refund, only an exchange. You may call us at (416) 460-6646 or email us at anytime to check if your item of choice is handmade or not. 

  • Select pieces that are NOT REFUNDABLE AND EXCHANGEABLE: jewellery that is engraved, custom designed, or jewellery that has been worn. The customer is responsible for return shipping and any applicable duty costs.

*Updated as of Nov 27, 2021 6:00PM EST. All orders placed prior to November 27, 2021 6:00PM EST are entitled to the previous Refund Policy rules.