FAQs: Shipping and Fulfillment
How does COVID-19 impact my order?
Please note, due to recent covid-19 measures within Toronto, Ontario, handcrafted orders may will take longer than expected to be fulfilled. Please contact us via email or DM us on Instagram if your order is time-sensitive. We apologize in advance for any delays!
How long will my order take?
Our pieces are mostly handmade to order, please consider this when you make your purchase. It takes 7-10 business days to fulfill your order, and approximately 10 business days to receive it after. Please note, fulfilling orders may take longer for our handcrafted products.
*All our handcrafted products can be accessed in the Just For You collection.
How does local pick-up work?
1. Place order and select "Local Pick-Up" as your method of shipping.
2. Wait for order to be fulfilled. Please note, our pieces are mostly handmade to order, please consider this when you make your purchase. It takes up to 7-10 business days to fulfill your order.
3. Once your order is ready, you will be contacted via text message/email to arrange a time and day to meet.
4. Drive by and pick-up!
*All local pick-ups are arranged outside of St.George Subway Station (at the Bedford entrance).
There is a problem with the product I received. Who do I contact?
We are available for any problems you may have with our products. Please reach out to firstname.lastname@example.org or DM us on Instagram. We strongly value customer service, and we are happy to listen to any and all concerns. Please see our refunds/return policy here.
How do I contact customer support?
Email us anytime at email@example.com or DM us on Instagram. You may also call (416) 460-6646.
My discount code won't work. What should I do?
Email us anytime at firstname.lastname@example.org or DM us on Instagram.
The item I want isn't in stock anymore. Where can I find it?
DM us on Instagram or email us at email@example.com. In most instances, we'll be able to get you what you're looking for; if not, we'll provide details on a similar piece — at the same price and level of quality.
How should I take care of my jewelry?
(1) Avoid tugging on necklaces and chains. Too much tension can cause them to snap. (2) Avoid wearing delicate pieces during activities where there is a likelihood of the piece catching on external objects. (3) Fortunately, unlike gold-plated or gold-filled jewelry, you need not worry about water damage with our pieces.
How do I know my jewelry is authentic?
Look for stamps on the product itself. Typically, stamps of authenticity are located on the clasp. Please contact us if you are experiencing any difficulties.