FAQs

Do you offer 1/2 or 1/4 ring sizing? 

Absolutely! We are happy to resize all our rings free of charge*. Just order the size closest to what you're looking for and include your request in the Notes section at Checkout. 

*If the ring is described as one-of-a-kind, it's resizing potential is likely limited to 1-3 ring sizes up or down (depending on the style and material of the piece). Please reach out to info@miscjewellery.com or DM us on Instagram if you have any questions or concerns. 

What is your refund/exchange policy?

Read our full refund policy here. 

How long will my order take?

The majority of Misc. Jewelry pieces are handcrafted-to-order, this requires 3-10 business days for production as soon as payment is received, plus shipping time.

Select pieces in the ready-to-order section are in stock and will ship within 1-3 business days.

For any specific or urgent requests, please email info@miscjewellery.com before placing your order.

Canada Shipping:

Orders placed within Canada range in price depending on location and shipping service selected by the customer. Delivery takes 1-15 business days, also depending on location. You will be emailed tracking information as soon as your order has shipped.

International Shipping:

Orders placed internationally range in price depending on location and shipping service selected by the customer. Delivery takes 4-25 business days, also depending on location. You will be emailed tracking information as soon as your order has shipped.

Please note: International orders may be subject to local customs duties and taxes that Misc. Jewelry is not responsible for ‚Äď it is up to the buyer to look over these potential fees. Misc. Jewelry is legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it. For further information, please contact your local customs office.

How does local pick-up work? 

1. Place order and select "Local Pick-Up" as your method of shipping.

2. Wait for order to be fulfilled. Please note, our pieces are mostly handmade-to-order, please consider this when you make your purchase. It takes up to 2 to 6 business days to fulfill your order.

3. Once your order is ready, you will be contacted via text message and/or email to arrange a time and day to meet.

4. Drive by and pick-up!

*All local pick-ups are arranged outside of St.George Subway Station (at the Bedford entrance). 

There is a problem with the product I received. Who do I contact? 

We are available for any problems you may have with our products. Please reach out to info@miscjewellery.com or DM us on Instagram. We strongly value customer service, and we are happy to listen to any and all concerns. Please see our refunds/return policy here. 

How do I contact customer support?

Email us anytime at info@miscjewellery.com or DM us on Instagram. You may also call (416) 460-6646.

The item I want isn't in stock anymore. Where can I find it? 

DM us on Instagram or email us at info@miscjewellery.com. In most instances, we'll be able to get you what you're looking for; if not, we'll provide details on a similar piece¬†‚ÄĒ¬†at the¬†same price and level of quality.

How should I take care of my jewelry? 

(1) Avoid tugging on necklaces and chains. Too much tension can cause them to snap. (2) Avoid wearing delicate pieces during activities where there is a likelihood of the piece catching on external objects. (3) Fortunately, unlike gold-plated or gold-filled jewelry, you need not worry about water damage with our pieces.

How do I know my jewelry is authentic? 

Look for stamps on the product itself. Typically, stamps of authenticity are located on the clasp. Please contact us if you are experiencing any difficulties.

My discount code won't work. What should I do? 

Email us anytime at info@miscjewellery.com or DM us on Instagram.