Do you offer 1/2 or 1/4 ring sizing?
Absolutely! We are happy to resize all our rings free of charge*. Just order the size closest to what you're looking for and include your request in the Notes section at your Shopping Cart.
My discount code won't work. What should I do?
Oops! It's likely an accident from our end! Please place the order and specify in the Notes section at your Shopping Cart the discount code name. You will receive a refund within 24 to 48hrs for the discount code's value. Alternatively, you may email us anytime at firstname.lastname@example.org or DM us on Instagram.
How long will my order take?
Our pieces are mostly handmade-to-order by our in-house jeweller, please consider this when you make your purchase. It takes about 2 to 8 business days to fulfill your order. Most orders are ready within 4 business days; and an additional 2 to 15 business days to receive it, depending on the shipping service selected at Checkout.
How does local pick-up work?
1. Place order and select "Local Pick-Up" as your method of shipping.
2. Wait for order to be fulfilled. Please note, our pieces are mostly handmade-to-order, please consider this when you make your purchase. It takes up to 2 to 8 business days to fulfill your order.
3. Once your order is ready, you will be contacted via text message and/or email to arrange a time and day to meet.
4. Drive by and pick-up!
*All local pick-ups are arranged outside of St.George Subway Station (at the Bedford entrance).
How do I contact customer support?
Email us anytime at email@example.com or DM us on Instagram. You may also call (416) 460-6646.
The item I want isn't in stock anymore. Where can I find it?
DM us on Instagram or email us at firstname.lastname@example.org. In most instances, we'll be able to get you what you're looking for; if not, we'll provide details on a similar piece — at the same price and level of quality.