FAQs and Shipping Times
Do you offer 1/2 or 1/4 ring sizing?
Absolutely! We are happy to resize all our rings free of charge*. Just order the size closest to what you're looking for and include your request in the Notes section at Checkout.
*If the ring is described as one-of-a-kind, it's resizing potential is likely limited to 1-3 ring sizes up or down (depending on the style and material of the piece). Please reach out to email@example.com or DM us on Instagram if you have any questions or concerns.
My discount code won't work. What should I do?
Oops! It's likely an accident from our end! Please place the order and specify in the Notes section at Checkout the discount code name. You will receive a refund within 24 to 48hrs for the discount code's value. Alternatively, you may email us anytime at firstname.lastname@example.org or DM us on Instagram.
How long will my order take?
The official Holiday fulfillment schedule is viewable here.
Our pieces are mostly handmade-to-order by our in-house jeweller, please consider this when you make your purchase. It takes about 3 to 10 business days to fulfill all handmade orders. Pre-made orders are fulfilled within 1-3 business days.
How does local pick-up work?
1. Place order and select "Local Pick-Up" as your method of shipping.
2. Wait for order to be fulfilled. Please note, our pieces are mostly handmade-to-order, please consider this when you make your purchase. It takes up to 2 to 6 business days to fulfill your order.
3. Once your order is ready, you will be contacted via text message and/or email to arrange a time and day to meet.
4. Drive by and pick-up!
*All local pick-ups are arranged outside of St.George Subway Station (at the Bedford entrance).
There is a problem with the product I received. Who do I contact?
We are available for any problems you may have with our products. Please reach out to email@example.com or DM us on Instagram. We strongly value customer service, and we are happy to listen to any and all concerns. Please see our refunds/return policy here.
How do I contact customer support?
Email us anytime at firstname.lastname@example.org or DM us on Instagram. You may also call (416) 460-6646.
The item I want isn't in stock anymore. Where can I find it?
DM us on Instagram or email us at email@example.com. In most instances, we'll be able to get you what you're looking for; if not, we'll provide details on a similar piece — at the same price and level of quality.
How should I take care of my jewelry?
(1) Avoid tugging on necklaces and chains. Too much tension can cause them to snap. (2) Avoid wearing delicate pieces during activities where there is a likelihood of the piece catching on external objects. (3) Fortunately, unlike gold-plated or gold-filled jewelry, you need not worry about water damage with our pieces.
How do I know my jewelry is authentic?
Look for stamps on the product itself. Typically, stamps of authenticity are located on the clasp. Please contact us if you are experiencing any difficulties.
Why misc. jewellery?
"To include many things of different kinds".
Rooted by a deep propensity for creative liberty and an abundance of choice. Misc. Jewellery is a Toronto-based brand designed for — and by — the ultra-modern free spirit.
Misc. Jewelry is handcrafted in Toronto, Canada by our expert team of in-house jewellers. From drafting sketches, to the finishing touch — the meticulous process creates high quality pieces that you can feel proud to wear.
ETHICALLY MADE IN TORONTO, CANADA
Misc. Jewellery is made up of a strong network of Toronto-based jewellers and manufacturers. Timeless fine jewellery. Zero supply chain markup. We get it straight from the source.
Lana, the creator of Misc. Jewellery, credits her entrepreneurial spirit to her Mother and Father, who have been selling and manufacturing handcrafted jewellery in Canada for over twenty years.
"Jewellery is the profession of Armenians"
Lana comes from a family of goldsmiths and jewellers. For Lana, being a jeweller is an identity that's as strong as her Armenian ethnicity. After graduating from McMaster University in Hamilton, ON, Lana decided to follow in her family's footsteps, thus marking the creation of Misc. Jewellery.
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